Acronyms

NCSA     NATO CIS Services Agency

SDD       Service Delivery Division

SAL        Service Allocation Branch

SIMS      Service Implementation Management Section

SRTS      Service Delivery Tracking System

SR         Service Request

Scope of Work

The scope of this SOW is to acquire one temporary consultant to support the Service Provision work in NCSA SDD SAL SIMS. The consultant will routinely perform the following during the execution of daily work:

·         Coordinate the service implementation process with all service providing elements like system managers, service managers, NCSA sectors, J6 and customers to ensure successful implementation

·         Assist in the development and implementation of plans and programs to improve staff effectiveness of the section by applying new ADP and communications technology and techniques

·         Develop and ensure implementation of the necessary service request and delivery procedures

·         Develop technical solutions to foster and rationalize the service delivery process

·         Forward Develop NCSA Operating Instructions related to Directory Services

·         Prioritize the Service Requests within the section

·         Publish service delivery information via electronic means (WEB)

·         Develop and maintain a costed NCSA service inventory with service level specification and classes of service

The consultant will be expected to perform the duties of the position CCC DOI 0040 (Service Request Manager) in NCSA SDD SAL SIMS. 

Background and Site Information

The consultant will work in NCSA SDD SAL SIMS.  The present location is in the SHAPE Command Center which is an underground facility located in Casteau Belgium.

Essential qualifications

Education / Training

A University Degree in IT or Communications or related discipline and 4 years post related experience or a Higher Secondary education and completed advanced vocational training in that discipline leading to a professional qualification or professional accreditation with 5 years post related and 2 years function related experience.

Professional Experience

The consultant must have experience in Information Systems Engineering and Maintenance - General

All activities involved in managing the development, integration and implementation of computer systems.  These systems include hardware, software, networks and applications. Responsibilities include:

·         Plan, direct and supervise the installation, modification, test and acceptance of information systems and equipment.

·         Design, develop and ensure compliance of information systems and networks.

·         Test and evaluate hardware and software for developmental and non-developmental items.

·         Plan, design and manage the integration of diverse types of information systems into interoperable information networks.

·         Gather functional requirements from information systems and translate these into technical solutions that are standards-based and cost efficient.

·         Develop network architecture for adjacent, higher and lower units, etc.

·         Requires military and civilian personnel with a general background in engineering and maintenance of communications and information systems including pertinent training and practical experience.

The consultant should be knowledgeable on the Service Delivery Process in NCSA and tools used in NCSA.

English Language

The consultant will have SLP 3333 level of proficiency in English language.

Security Clearance

The consultant and any office equipment used by the consultant, shall meet the security requirements (NATO SECRET security clearance) in order to have access to NATO FACILITIES and classified information, locations and restricted areas within these locations.

Applications

Applications should be submitted no later than 22^nd August 2005.

Applicants must be nationals of NATO countries.

Follow this link to apply.